I sent verification documents a week ago how much longer will this process take? I also sent an email to support 2 days ago and I haven't. Bestätigen Sie jetzt Ihre Identität, indem Sie Ihre persönlichen Dokumente über die sichere Option in der Kasse hochladen. Ihr Kontostatus wird aktualisiert. I sent verification documents a week ago how much longer will this process take? I also sent an email to support 2 days ago and I haven't.
Send a private message to idun Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. My reply Dear Corrol Y from Gibraltar Subject: Find More Posts by eule. I got an email from the Operations Team of Casino acknowledging the completion of my documents verification on the 10th January, I demand that you return the funds to the account that made the deposit. Kittens View Public Profile Send a private message to Kittens Find More Posts by Kittens Find Threads Started by Kittens. Originally Posted by CriesuaID. Online casino giant, Casino has added new measures to beef up it's ID verification systems. I am sure they will answer! You gave them no proof and they unblocked your account.
I also sent an email to support 2 days ago and I haven't received a reply in the 24 hours promised. It not only minimizes paper-based player identity checking that impairs the customer experience, but maintains our commitment to being a socially responsible operator by preventing underage players accessing our gaming sites'. Hi all, i hope i have this in the right section, apologies if not. Completely agree with onondaga. I opened an account on the 13th of February I have just called again and got yet another condescending operator who has told me to wait till the end of the day to receive a response to my email. Find More Posts by DaHardKnocks. Yes that's normal if you take into account the weekend where everything stops due to banks closed etc so please be patient and I'm sure it will be sorted out soon for you. After 48 hours nothing had happened so i sent an email. I have been waiting for 6 days now for any sort of response to a number of emails I have sent to the operations team cassava..